Lypt · a phone concierge for independent hotels
Your front desk closes for the night.
Your guests keep calling.
Someone runs the desk by day. After eleven the phone still rings, and it rings past an empty chair. Hear the front desk we put on that line. Ring it and book a room yourself.
It answers the phone at our own hotel before it answers yours.
Hear it
Press for the front desk
Try: a room for two on Friday · is breakfast still on · a group of eight in July
The cost
The hours your front desk is empty are the hours it costs you most.
After the desk goes home the phone keeps ringing. A late arrival. A guest wanting a room for the weekend. A question about parking at midnight. Six rings, no answer, no message.
A guest who cannot reach you does not wait. They book the room where someone answered.
Hear it
By morning
You wake up to the night, already handled.
Every call from while you were closed, sorted and waiting for you. What was booked. Who is arriving late. What needs a person. One short read with your coffee.
Morning briefing
- 23:14 Booked Deluxe room, two nights from Friday. Sarah Bennett. Number taken.
- 00:41 Late arrival Room 4 arriving near midnight. Reception to expect them.
- 02:20 Enquiry A family asking about a room for eight in July. Wants a call back.
- 07:00 Answered Nine calls overnight. None missed.
Why us
Built by someone who answers his own hotel’s phones.
Lypt runs at Blumenhof, our own small hotel in Bucovina, every day. We put it on our line before we ever put it on yours. If it is not good enough for our guests, it does not go near yours.
Michael, Lypt
One place
The phone, the bookings, and the morning report. One front desk.
Lypt is not an app you log into. We set it up around your hotel and look after it. It can be just the phone, or it can run the whole front desk.
- Answers every call, day and night, and even when the line is already busy.
- Takes the booking, reads it back to the guest, and writes it straight into your calendar.
- Answers what guests ring to ask. Hours, parking, breakfast, directions, late arrivals.
- Holds group and event enquiries and passes them to your team with the details.
- Speaks the languages your guests speak.
- Leaves you a briefing every morning, and a plain monthly summary of what it caught.
If you want, it holds your rooms and reservations too, so the phone and the book are the same system. One calendar, one place, run for you.
Your number stays the same. Your team changes nothing.
Who it suits
Independent hotels that answer their own phones.
Boutique hotels, guesthouses, bed and breakfasts, and small country hotels, under about fifty rooms, owner or manager run, with no front desk through the night. If you already have a night reception that answers every call, you probably do not need this.
Try it first
Do not take our word for it. Call the front desk.
This is the live front desk, the same one your guests would reach. Book a room. Ask it anything a guest would. Try to catch it out. If it sounds like a machine, hang up.
Hear it
Press for the front desk
A live sample. It answers day and night. No booking is really made.
Not a simulation. Not a recording. Ask it what Lypt is when you are done.
Run a hotel yourself? Tell it so near the end, and we will show you how to put this on your own line.
Heard it?
Put it on your own line.
Fifteen minutes with Michael to set up your hotel’s version. Your number stays the same. You can stop whenever you like. If it is not a fit, he will tell you straight.
Book the call- Keep your number
- No lock-in
- Stop anytime
Straight answers
The questions owners ask.
What happens with a real emergency?
It is a hotel front desk, not a medical line. For anything urgent it points the caller to emergency services and takes a message for your team. It never pretends to handle what a person should.
Does it guess when it does not know?
No. If it is not sure, it takes the details and flags it for your team. It never invents a rate or a policy.
Will it sound like a robot?
Call it and judge for yourself. That is the whole point of the number above.
Do we have to change our system?
No. Your number stays the same. If you want, it can run your bookings too, but nothing on your side has to change.
What does it cost?
It depends on your hotel. We talk about that on the call, once you have heard it. There is no price to work out on this page.